Information Management Technician

Information management technicians support information management in their organization. They classify, code, process, store, retrieve, and preserve or securely destroy paper, electronic, and other records organizations receive or generate.

Duties

• Use established systems for managing records to classify, code, process, store, retrieve, and preserve or securely destroy records
• Process incoming information and documents using appropriate technology and equipment
• Track procedures for internal reference materials, such as standards, reports, and research
• Support records-compliance audits
• Use established control procedures to ensure records are complete and thorough
• Input data into records-management programs and verify it
• Monitor the filing or retention of series of records and versions of documents according to the organization’s policies
• Monitor performance measures for managing records
• Maintain records centres according to established procedures
• Maintain inventories, directories, and indices of records and forms

Education Requirements

Employers prefer to hire information management technicians with a related post-secondary diploma such as records management, library studies, or archives management. Related work experience helps as well.

Skills

Information management technicians need:

• Discretion
• Knowledge of filing systems (digital or manual, using numerical and alphabetical coding)
• Communication skills (both verbal and written)
• Organizational skills
• Analytical thinking, accuracy, and attention to detail
• Commitment to customer service
• The ability to work independently and on a team
• The ability to work under pressure to meet deadlines.

Work Conditions

Information management technicians work in office settings. They most often work standard weekday office hours. They may spend several hours a day working with computers or imaging equipment.

Salary and Job Outlook (WIP)

Job Outlook

The job outlook is generally warm, with about a 2.4% growth every year, and is expected to grow as more workers retire.

Salary

Salaries can range from as low as $19.65/h to as high as $97.28/h

Personal connection (WIP)

I’ve always enjoyed the idea of having all the information in the world at my fingertips, and this job gets me a close as I can to that dream.